State Farm® Insurance Agent Janessa Mitterling
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shawn McClintock
October 24, 2024
"Extremely easy to set up a time to go over coverages. Very knowledgeable about different types of insurance. Always thinking of how to best utilize different coverages to maximize what you get out of your policies."
"Thank you so much for your kind words and positive feedback! We are thrilled to hear that you found it easy to set up a time to discuss your coverages and that our team's knowledge met your expectations. Our goal is always to provide the best possible service and to help you maximize the benefits of your policies. Your satisfaction is our top priority, and we are here for any further assistance you may need. "
Leslie Snyder
October 24, 2024
"Janessa and team have always been there to help with any needs and any questions. Things are simple whether it's stopping in or messaging or emailing to get things done. Great source of information as well!"
"Thank you for your wonderful review! We are delighted to hear that me and the team have been able to assist you with your needs and questions effectively. We strive to make every interaction simple and convenient, whether you stop by, message, or email us. Your recognition of our efforts as a great source of information means a lot to us. We look forward to continuing to serve you! "
Pam Shirley
October 19, 2024
"An oasis of customer service in a desert of red tape!!!. I had an unusual issue with my insurance needs and had been denied by countless companies all week. Then Jennifer saved the day and even stayed late at her office, to get things finalized for me! I am a loyal customer from this day on! Thank you, Jennifer!!!"
"Hi Pam! Thank you so much for your feedback! I’m glad Jenn was able to help you get the coverage you needed. She truly is the best at what she does! I look forward to meeting you! "
Patricia Wagner
October 3, 2024
"Janessa is welcoming, knowledgeable and just plain nice."
"Thank you so much for your review! I appreciate your kind words! It was great getting to meet you and get you set up with coverage at a lower price! Welcome to my State Farm family! "
Hannah Bell
October 2, 2024
"Had an absolutely wonderful experience with Janessa and her team! She's knowledgeable and down-to-earth, explaining everything for us in simple terms that made sense...absolutely phenomenal! Well worth the visit."
"Hi Hannah! Thank you for this awesome review! It was a pleasure getting to know you better! We love to make the customer experience phenomenal! Thank you for choosing us! "
Rebecca Kroft
August 9, 2024
"Just wanted to say thank you to Jen. We had to take our car to the garage on Wednesday afternoon (like 4:30ish). They needed a copy of our insurance card. So I popped open my trusty app. Emailed the card to the service lady. Printed it out...and it's expired. Couldn't understand why the app hadn't updated it. So I called the office and got Jen. She emailed the current copy to the garage and all was good in less than 5 minutes! Great service. Very pleased. This is why I am glad we switched to Janessa and her team."
"I’m so glad Jennifer could provide you with excellent service! Although the online tools are awesome, it’s nice to know a real person still has your back! Thank you for your feedback and for being a part of our State Farm family! "
Angela Barletta
July 29, 2024
"Janessa and Jennifer always go way above and beyond the means of customer service. Always friendly, attentive, and incredibly helpful. I can’t imagine having all of my most important policies bundled anywhere else!"
"Thank you Angela for your review! It has been our pleasure to help you bundle all the policies that you need under one roof! We love helping customers like you who like to work with us to uncover needs and fill gaps with the correct policies. We always enjoy seeing your smiling face at the office! "
Robert Watts
July 26, 2024
"I am pleased with the ladies they help me they're friendly and they work with me thanks ladies"
"Thank you Robert! You have been a valued customer for many years! We love helping you with your auto insurance! Thanks for being an outstanding customer! "
Tasha Hill
July 22, 2024
"Janessa goes above and beyond for all of our policy needs!"
"Thank you Tasha for your kind review! It was a pleasure helping you take care of your policy needs! I’m always happy to help! "
wpkiessling
July 12, 2024
"Everything was great from the online quote process, email communication with Janessa and overall savings for moving home and auto policies. Everything was explained with a quick in‐person meeting. I normally like to handle everything online but there is added comfort in having a local agent/office. Thanks!"
"Thank you so much for the review! It’s always a pleasure to hear the experience was good! We love the balance between online tools and in person help too! Welcome to the Muncy State Farm office! We appreciate your business! "
Leanne Hochberg
April 23, 2024
"Called yesterday to have my vehicle insurance transferred from Idaho to PA. Jenn said she would call me back in a few minutes after processing my information. Never heard back from her. I called twice today and it rang through to their voicemail. I left a voicemail the first time. No call back. So I just had my mom call because I suspected they were screening my number although I am not sure why? Business is business??. Sure enough, they answered my mom’s call right away! Super disappointed and I will be escalating this to State Farm’s Human Resource Department and the BBB."
"Hi Leanne! I’m sorry to hear about this frustrating circumstance. Unfortunately Jen is working alone today as I am away at meetings. I assure you we never screen calls. We are happy to write any and all business. Jen answers all the calls she can as they come in and returns messages when there are breaks in between customers. Your mom’s call just came through at a time she could answer. We are all human doing the best we can. I forwarded this review to Jen and I’m sure she will reach out to you soon! "
Joshua Childs
April 22, 2024
"Very personable and professional. Provided detailed information and many options."
"Thank you for taking the time to meet today Joshua! It was a pleasure getting to review your policies and make sure we have got you covered! I appreciate your business! "
Jacob Weiner
April 2, 2024
"Best insurance agent in the area hands down!! Truly makes you feel special as a person & customer!!"
"Thank you for this wonderful review! We appreciate you as a customer and love your feedback! "
lisa brehm
March 11, 2024
"Janessa was exceptional at her job as always, keeping us informed and up to date on the level of coverage that we carried on our vehicles and our house! Thank you for giving us your time and keeping us informed, keeping knowledgeable about what to expect and informing us of any changes that may be needed."
"Thank you so much Lisa! I love connecting with my customers and educating them on their insurance needs! It can be complicated but I think we work to make it easy and understandable. Your feedback means the world! "
HOLLY Flahart
March 9, 2024
"Janessa is a wonderful agent,so down to earth and easy to talk to.She explains options, pros and cons, and makes sure you understand exactly what coverage you have is what you need. I would recommend her to anyone looking for insurance."
"Thank you so much Holly! It was great to catch up with you and Roger today! I always enjoy our meetings! Thank you for trusting me as your agent and for your long time dedication to State Farm! "
Anthony
March 4, 2024
"Janessa is always on the ball gets back to you in a timely manner and she’s the best"
"Thank you so much for your review! We really appreciate your feedback! "
Jodie Charles
March 1, 2024
"Always helpful and reliable, saves me money!! I would recommend highly always"
"Thank you Jodie! It’s always nice to see your smiling face in the office! I’m glad we were able to go over your question today and get things exactly how you needed them to be! Thank you for your business! "
rlb valley
February 29, 2024
"Saved me money and clearly explained the polices to me, Janessa was straight forward clear and concise I would highly recommend this State Farm agent."
"It was my pleasure to be able to assist you with getting better coverage and saving some money! I’m glad we could help you bundle your policies to get the most bang for your buck! Thank you for choosing our office! "
Greg Kilgus
February 16, 2024
"Very informative. Answered all questions. Shows great Appreciation for her clients."
"Hi Greg! It was great to see you in the office today! I’m glad we could go over all your questions! I appreciate your business as well as your feedback! "
Matt Holmes
February 15, 2024
"Very nice and understanding agent who gave me a lot of good information and was helpful helping me understand my policy and gave me some options on policy changes or things to add to my policy. Also provided a lot of info on another policy I was interested in. Would highly recommend to someone seeking information and guidance on insurance. Thanks for making a comfortable helpful meeting for me."
"Hi Matt! It was my pleasure to meet with you today! I really enjoyed our conversation and hearing your feedback! I’m glad we were finally able to connect in person! I appreciate your business! "
Cherie Springman
February 7, 2024
"Janessa is amazing! Great explanation of insurance choices and very thorough! Highly recommend!!"
"Thank you Cherie! It was an absolute pleasure meeting with you today! I’m glad we were able to discuss your insurance needs and come up with a plan! I appreciate your business! "
David Gehrum
January 31, 2024
"Phenomenal service with caring staff who provide so much more than insurance products. Janessa and her staff are like family who have been very helpful with a recent claim as well as a big family event (newly licensed driver), being fully transparent in all savings opportunities! Choose Janessa and you'll be extremely satisfied!!!"
"Thank you for being an awesome customer and thank you for your feedback! Claims and new drivers can difficult things to navigate. I’m glad to know your experience was so good! "
Karen Reed
January 31, 2024
"Feel very comfortable with our insurance agent and her employees they are always looking out for their customers and help whenever we need answers to questions. Would recommend this agent to anyone looking for insurance. Janessa makes you feel like family and she is outstanding. I wouldn't go anywhere else."
"It warms my heart to read your review Karen! I’m lucky to call you a customer and have you in my State Farm Family! It was a pleasure getting to meet with you to review your policies! Thank you for your feedback! "
Susan Gehrum
January 31, 2024
"Jenn and Janessa always go above and beyond. They go that extra mile with making sure their clients are taken care of and feel like family. My daughter recently got her driver’s permit and license. Before we even had the chance to ask, Jenn made sure we knew about all the discounts that were available like the State Farm driving app and where to go for driver’s education. Stop by and see Jenn and Janessa. You won’t be disappointed! ❤️"
"Thank you for this kind review! I’m glad we were able to help your teen hit the road with all the best discounts State Farm has to offer! Your teen’s safety will always be our priority. Thank you for trusting us, we appreciate your business! "
Elke Beyer
January 25, 2024
"Janessa is so professional and super friendly. Pointed out several concerns that we had overlooked, and we are very grateful for her detailed review of our policies."
"Thank you Elke! It was so nice getting to meet with you and learn more about your needs! I love helping customers like you understand their risks and how to manage them effectively through having the right insurance plans in place! I appreciate your feedback! "